Scams targeting utility customers are booming across the country and IAMU urges its members to be ready to work with those who may contact them to report suspicions.
One of the largest reported scams is a multi-state operation that aims to steal payment and identity information through in-person solicitation, social media, fliers, phone calls and text messages. To date, utility customers in California, Illinois, Tennessee and Texas have been affected.
Reportedly scammers contact utility customers and inform them that President Obama has approved special funding through the Federal Reserve Bank for utility bill assistance, which includes a large credit on bills or money deposited directly to an account. Scammers ask for personal information and then supply a fraudulent bank routing number. No such federal payment program exists.
In Iowa, investor-owned utilities have reported a different scam in which utility customers are contacted by phone by individuals posing as customer service agents or attorneys. The customers are told their utility bill payment is overdue and payment is needed immediately to avoid disconnection. A credit card or debit card number is then asked for.
To date, utility customers in Iowa who think they have been scammed have not been asked to report incidents to any state agency. IAMU encourages its members to spread the word to customers and deal directly with any who contact them to report a possible scam; and then to report the activity to IAMU at 800-810-4268.

























